Requirements:

BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience)
5+ years system software development and troubleshooting experience, ideally with some customer facing
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented
Strong computer science concepts and excellent knowledge of Python and scripting methodologies
Professional-level communication skills, interpersonal skills with a passion to solve problems
Superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to deliver scalable software.
A proven grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for complex installations, maintenance, or operations for a broad scope of leading-edge products.

What you'll be doing:

Work with NVIDIA Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with NVIDIA AI Enterprise products
Take ownership and drive customer issues with NVIDIA AI Enterprise deployments from inception to resolution
Build upon the opportunity to research new use cases with GPUs
Bring independent analysis, communication, and problem-solving to customer experience
Collaborate with engineering to document, recreate and solve issues
Author and incorporate technical solutions into our knowledge base

Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software
Experience developing with C and/or python
Background with developing or debugging AI and data analytics software.

The base salary range is 128,000 USD - 247,250 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
Equity and benefits eligibility