Technical Account Manager

Requirements:

• BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience)
• 5+ years system software development and troubleshooting experience, ideally with customer-facing roles
• Strong computer science concepts and excellent knowledge of Python and scripting methodologies
• Professional-level communication skills and interpersonal skills with a passion for problem-solving
• Proven grasp of datacenter and Artificial Intelligence technologies

What you'll be doing:

• Work with NVIDIA Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with NVIDIA AI Enterprise products
• Take ownership and drive customer issues with NVIDIA AI Enterprise deployments from inception to resolution
• Research new use cases with GPUs
• Collaborate with engineering to document, recreate, and solve issues
• Author and incorporate technical solutions into the knowledge base

Nice to haves:

• Experience as a developer and/or support escalation team member for large enterprise/service provider customers in AI and data analytics software
• Experience developing with C and/or Python
• Background in developing or debugging AI and data analytics software

Perks and benefits:

• Base salary range: $128,000 - $247,250 USD
• Eligible for equity and benefits